Customer expectations are evolving, and customers expect seamless experiences regardless of their channel of choice. Contact centers need to be accessible, handle interactions right the first time, have trained and informed agents, and treat customers with courtesy in all of the ways you want to connect with them.
Contact centers are rich in customer data that can be used to gain deeper knowledge of customer behaviors and trends. With our integration expertise, teleVoice can add intelligence to omnichannel routing by leveraging information in your databases. Your agents will be armed with agent desktop displays of authentication status, special attention indicators, and dynamic scripting, enabling your organization to provide personalized, predictive, and exceptional member experiences.
teleVoice’s Omnichannel Contact Center: