Authentication and Fraud

Customers want convenience plus protection of personal information.

Identity theft is high-profile, and businesses have tightened security.  Authentication has become complex, intrusive, and inconvenient for customers, who are expected to remember an increasing array of IDs, passwords, PINs, and other information.  Meanwhile, criminals’ methods and the technology they use to steal information have become more sophisticated.

Prevent fraud and account takeovers due to social engineering and credential hacking.

When attempting to compromise customer security, it’s easier for criminals to trick a human in the contact center than bypass online security.

Customer security practices are about determining two factors:

  1. Are you who you say you are? 
  2. Are you allowed to do what you are trying to do?

Multi-factor authentication technologies work in unison with agents to provide an effortless, yet more secure, customer experience. 

Replace customer interrogation with a conversational and secure authentication.

Conversational Self-Service IVRs can allow customers to access even more self-service options. Authentication can be automated prior to speaking with an agent. Then desktop integration informs agents they are free to start the conversation straight away or if additional authentication is required due to potential fraud. 

Modernize & Simplify

Provide a differentiating customer experience with an effortless, automated voice authentication process.

Reduce Costs

Minimize agent authentication to decrease handle times. Increase IVR self-service containment and use. Reduce fraud costs.

Strengthen Security
& Protection

Validate caller identity with unique voice characteristics rather than unsecure answers.

Let teleVoice show you how you can improve customer experience with our proven contact center solutions.

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