Since 1986, TeleVoice has developed custom IVR and CTI applications for some of America’s leading companies and government agencies. Hundreds of millions of calls have been processed on TeleVoice systems, improving call center efficiencies and delivering improved customer service to callers.
With TeleVoice, you get more than an off the-shelf voice response system. A veteran team of consultants, programmers, application developers, project managers and broadcast-quality voice talent has a unique understanding of your needs. TeleVoice will become a valuable part of your team – like having your own IVR department. You can be sure that the TeleVoice team will be there to deliver the technology you need to meet your changing call center needs.
We understand that you need a solution that is customized to meet your unique needs - one that is designed for your data environment and ensures the highest level of utilization. You need a development partner that Custom solutions are our bread and butter.
Here are just a few examples:
- An IVR solution that revolutionized property management operations for a federal government agency, saving millions of dollars in its first 3 months of operation.
- A Speech Recognition application that allowed service technicians for a Fortune 500 company to acknowledge and update service tickets in real time.
- A Human Resources application for a Fortune 100 company that allows employees to manage absence/vacation requests, work call-backs, job postings, and lateral moves governed by varying union contracts and local agreements.
- A self-service Benefits Enrollment application that streamlines the enrollment process for Federal government employees.
With TeleVoice, you’ll know that you have the most experienced consultants and telephony experts at your disposal. We’ll work through the interfaces with your IT and telephony systems, and we’ll deliver insights into application design that only come from years in the trenches.
We’re committed to completing our project on time and meeting all objectives. You’ll quickly see why our clients view us as a valuable extension of their own teams.