The industry saw subservicing volumes increase almost 39 percent in 2013 due to the compliance burdens smaller players continue to face in a heightened regulatory environment. Check out a recent article featuring Barry Hays, Co-Founder and SVP of TeleVoice, as he explores the demand for telephony automation as more players choose to outsource servicing operations in “Volumes Grow As Regs Pressure Smaller Players” on and in the Dec. 16 issue of National Mortgage News.