Like any good employee, your TeleVoice system needs an annual review. Without periodic audits, your IVR scripting, computer telephony integration (CTI) implementation and feature set will slowly drift out of sync with the needs of your customers and your call center. The result can be reduced utilization, longer average call length and reduced customer satisfaction.
As part of a comprehensive, annual onsite audit, TeleVoice can assess the current effectiveness of your system and recommend appropriate modifications. We will work with you to make sure the changing needs of your call center are addressed by your TeleVoice systems – now and in the future.