Simplify the agent experience and elevate the customer experience.
telePath™ is a unified agent desktop platform designed to give your teams complete visibility and control in every customer or member interaction. Built for the demands of financial institutions, telePath™ connects your core systems, CRM, and communication tools into a single, streamlined interface—eliminating screen-jumping, delays, and guesswork.
telePath™ brings everything your agents need into one intelligent workspace, so they can deliver faster, smarter, and more personalized service from day one.
telePath™ centralizes customer data, account history, and call context into one easy-to-navigate screen, helping agents serve faster and with confidence.
Seamlessly pairs with Conversa™ to deliver IVR-collected data directly to the agent, reducing repetitive questions and shortening handle times.
Deep integrations with core banking, lending, and servicing platforms allow agents to securely access and update information in real time.
Built-in prompts, scripts, and suggested actions help agents stay compliant while resolving issues quickly and accurately.
Whether you need account servicing, loan support, or cross-sell capabilities, telePath™ adapts to your workflows and user roles.