Make every customer feel like your only customer.
SpotLight™ is our SPoC (Single Point of Contact) call management solution built to streamline complex customer interactions—especially in servicing environments like mortgage loss mitigation or account resolution. SpotLight™ intelligently routes calls to the right agent based on account status, history, and servicing needs, while providing that agent with full context and personalized workflows.
Assign and retain agents for ongoing cases to build trust and deliver more consistent service experiences.
Syncs with your servicing platforms to display current account data and case notes, ensuring agents are always working with the latest information.
Go beyond basic call queues. SpotLight™ routes based on caller profile, loan stage, or case history to minimize transfers and improve resolution times.
Each agent sees relevant scripts, documents, and account info based on the caller’s status, reducing errors and boosting confidence.
Maintain consistent communication standards across all calls while capturing call data for audits and reporting.