advanced call center technologies, voip phone systems for business, speech recognition software News List

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Today's Lending Insight explores how servicers can leverage existing technology to address today’s servicing regulations.

MBA NewsLink recently posed questions to Barry Hays, Senior Vice President of TeleVoice regarding the increasing compliance challenges facing mortgage servicers.

The Single Point of Contact (SPoC) directive, or the continuity of contact mandate under the CFPB’s mortgage servicing rules, requires ...

As servicers continue to manage new regulatory requirements, telephone automation proves to make compliance a reality. Barry Hays provides SPoC ...

The servicing industry once focused on collections, but now regulations have shifted that focus to communicating and collaborating with borrowers. ...

The CFPB’s mortgage servicing regulations have caused servicers to rethink and change internal processes in order to comply. Barry Hays ...

The industry saw subservicing volumes increase almost 39 percent in 2013 due to the compliance burdens smaller players continue to ...