advanced call center technologies, voip phone systems for business, speech recognition software News List - 2014

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16 News Found

The Single Point of Contact (SPoC) directive, or the continuity of contact mandate under the CFPB’s mortgage servicing rules, requires ...

As servicers continue to manage new regulatory requirements, telephone automation proves to make compliance a reality. Barry Hays provides SPoC ...

The servicing industry once focused on collections, but now regulations have shifted that focus to communicating and collaborating with borrowers. ...

The CFPB’s mortgage servicing regulations have caused servicers to rethink and change internal processes in order to comply. Barry Hays ...