Credit unions depend on trust and community, but today’s members also expect convenience and efficiency. To stay competitive, voice interactions must balance warmth with speed, making it easy for members to get answers, resolve issues, and feel valued every time they call.
Today’s credit union members are looking for more than friendly support. They want secure, seamless, and intuitive experiences across every interaction. Whether using IVR or speaking with a live agent, the process should feel easy. When it does, you build stronger relationships, increase product use, and grow each member’s value to the institution.
Ready to modernize your members’ experience?
With more than 30 years of experience working with credit unions, teleVoice provides customer experience and IVR solutions designed specifically for your workflows. Our systems integrate directly with leading core processors like Corelation, Symitar, and Fiserv. This allows your team to access real-time member data and provide consistent, personalized service that meets compliance and security standards.
The results speak for themselves. The system’s ability to handle complex queries with pinpoint accuracy has significantly reduced call wait times, increased first-call resolutions, and freed up our servicing agents to focus on more high-touch, specialized borrower needs.
If you are looking to reduce call volume, improve self-service options, or strengthen your security posture, teleVoice can support your objectives. Our solutions are built to improve operations, reduce friction for members, and give your staff the tools they need to serve more effectively.
Over the last 8 years the teleVoice team has been an instrumental partner aiding our mortgage servicing enterprise in improving our customer experience. The call center technology seamlessly integrates with our service bureau and they are continually enhancing their product offering to further our customer facing options.
