FAQs

Can teleVoice integrate with our core platform or servicing system?

Yes. We integrate with leading systems like Corelation, Fiserv, ICE Mortgage Technology, Symitar, and Sagent. Our team works within your existing infrastructure to streamline setup and avoid disruption.

What kind of ROI can we expect from implementing automated voice solutions?

Most clients see impact within the first 90 days, including lower call volume and shorter handle times. Our modular pricing ensures you only pay for what you use, making it easy to measure return.

How does your system support compliance and data security standards in banking?

Our platform meets financial industry standards, including PCI DSS. We offer secure routing, encryption, and audit-ready configurations tailored to your institution’s requirements.

Can your IVR be customized to match our customer experience or member journey?

Yes. We customize voice prompts, call flows, and language settings to align with your brand and service style, creating a consistent and personalized experience for your customers or members.

How does teleVoice help reduce call center volume and improve service levels?

By automating routine requests and giving customers access to real-time data, we reduce pressure on your agents and improve response times across the board.


Still have a question?

We are here to help. If you didn't find what you were looking for above, feel free to reach out—our team is ready to get you answers.

Get in Touch