Call Center Solutions

No matter the size of your call center, the demands are the same. Whether you have 10 agents or hundreds, callers expect increasingly high levels of service. And management wants to keep a tight rein on budgets. You’re squeezed in the middle. But TeleVoice has the solution.

Our customized IVR and CTI solutions meld proven technologies with decades of experience to deliver the results you need at a price that won’t break your budget. TeleVoice partners with industry leaders including Intel, HP, and Nuance to provide robust systems that are flexible and reliable.

We’re your Call Center Technology Team

Only the largest call centers can typically justify specialists to develop and maintain their IVR and CTI applications. That’s where TeleVoice comes in. Think of us as your own Call Center Technology Department, staffed by some of the most experienced professionals in the industry.

Need to change your IVR script flow? Our developers will work with you to ensure that your change conforms to industry best practices. Then, we’ll program the change, recording the new messages in our state-of-the-art studios, and fully test the modifications in our test lab. After you’ve called into a test system check out the changes, we can upload the modifications directly to your TeleVoice system. No muss. No fuss. It’s quick, easy, and affordable.

When you need to make changes to your Screen Pop implementation to accommodate changes in your host computer application, our Tech Services team can get the job done. We’ll work with you to make sure you never skip a beat when it’s time to cut over.

Whatever your need, we’ll be there for you. With emergency after hours support 24-hours-a-day, you can count on the experienced team at TeleVoice.

Read up on more information on TeleVoice's Call Center Solutions.