The CFPB’s mortgage servicing regulations are reshaping the servicing industry and will continue to do so in 2014. Read more about the obstacles servicers face, Single Point of Contact (SPoC) requirements and why outsourcing servicing operations may be beneficial in Barry Hays’ “Person of the Week” column – “Servicers Need to Make Lemonade Out of CFPB’s Lemons” – on MortgageOrb.com.