Interactive Voice Response
No matter the size of your call center, the demands are the same. Whether you have 10 agents or hundreds, callers expect increasingly high levels of service. And management wants to keep a tight rein on budgets. You’re squeezed in the middle. But TeleVoice has the solution.
Our customized IVR solutions meld proven technologies with decades of experience to deliver the results you need at a price that won’t break your budget.
Your Call Center Technology Team
Only the largest call centers can typically justify specialists to develop and maintain their IVR applications. That’s where TeleVoice comes in. Think of us as your own Call Center Technology Department, staffed by some of the most experienced professionals in the industry.
Need to change your IVR script flow? Our developers will work with you to ensure that your change conforms to industry best practices. Then, we’ll program the change, recording the new messages in our state-of-the-art studios, and fully test the modifications in our test lab. After you’ve called into a test system check out the changes, we can upload the modifications directly to your TeleVoice system. No mess. No fuss. It’s quick, easy, and affordable.
Whatever your need, we’ll be there for you. With emergency after-hours support 24-hours-a-day, you can count on the experienced team at TeleVoice.
Customized to Meet Your Needs
Your customized IVR solution from TeleVoice comes with a powerful feature that no other vendor offers: the experienced team of TeleVoice consultants, programmers, developers, and voice talent. With experience designing and maintaining hundreds of IVR applications since 1986, our veteran staff lives and breathes IVR best practices. We’ll work with you to design an IVR application that will maximize self-service opportunities, reducing the number of calls that your agents must handle.
Your TeleVoice IVR system can:
- Interface with your backend systems or systems using any of a variety of protocols
- Make use of touch tone or Speech Recognition input
- Create complex documents on the fly and fax them instantly to call-provided fax numbers
- Monitor call activity in real time from any supervisor workstation
- Capture a wealth of data on every call to allow for careful analysis of usage patterns